Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in an area where we plan to build the network. Knowing your location also helps us to estimate the cost for connecting you to the network.
  • I can't log in, it says that the email address is already in use.
    • It's probably because your email address was registered when you previously completed our survey.

      Do this:
      1. Click "Login" (in the top right of the page).
      2. Click the text "Forgot or Don't have a password?" found under the login button on the login page and request a password for your email address (which is also your user account).
      You will receive an email within a few minutes with a link that you click to enter a password. Once done, you are logged in and can proceed.

      If you have not previously registered or want to change your email, you may want to create a new user account to another email address, then choose "Create Account" and fill in the information.
  • I can’t find my address, what should I do?
    • As long as you find your neighborhood in the list of areas you will be able to proceed.
  • Can I use a smartphone or iPad to show my interest?
    • Yes, of course! As long as you can reach the survey/signup form.
  • What is a Project Champion?
    • Project champions are local enthusiasts who are extra excited to bring fiber to their neighborhood. Their role is to help socialize the idea of fiber within their communities. They work to drive awareness and get more neighbors to express their interest online.
  • Can I change my answers to a survey?
    • If you change your mind about any survey responses, just make another survey and it will replace the previous one.
  • Can I submit multiple surveys or signups from the same address?
    • Only one survey or signup per household/business is allowed.
  • Why do I have to accept COS Systems Inc’s Terms For User Registration?
    • COS Systems Inc is providing this website, survey, and Service Zone planning solution. They are responsible for the information gathered on this site.
  • What does it mean in the survey, when it says service prices are preliminary?
    • The prices provided in the survey are estimates for information gathering and planning purposes. Once services are launched, final prices may vary.
  • Can I change my log in credentials?
    • Your login in credentials are tied to your entered email address. To change your password:

      1. Click Login (in the top right of the page).
      2. Click the text "Forgot or Don't have a password?" found under the login button on the login page and request a password for your email address (which is also your user account).

      You will receive an email within a few minutes with a link to enter a password. Once done, you are logged in and can proceed.

      If you would like to use a different email address, you will need to create a new account. Select "Create Account" in the top right corner of the home page and follow the directions on the screen.